neje laser kz no encuentra usb

[Rafa]

he instalado el driver y actualizaciones en el windows 10 de mi pc, no encuentra el usb y no se conecta el laser.
Alguien me puede dar explicación para una solución?
gracias

[dav]

NEJE factory passed the completed usb function test, and the whole machine installation passed the automatic test for the second time, it is unlikely that the usb interface is bad, you can try it with another usb interface, or restart the computer to try it. If it still can't be solved, either change a computer to connect and test; in this way, you can determine whether it is a machine usb problem or a computer usb problem.

[RTrob]

Matchless theme, it is very interesting to me