THE LASER DOES NOT ENGRAVE CORRECTLY

NEJE MASTER 2S (170 x 170mm) laser engraver & cutter
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OPA35
Posts: 1
Joined: Mon Oct 11, 2021 3:03 pm

THE LASER DOES NOT ENGRAVE CORRECTLY

Post by OPA35 »

I use the 30w laser to engrave dog tags, from one moment to another the laser stopped working well to the point that it did not even scratch the plate. I have only used it for a month, and it is not a long time of use for it to wear out so radically.
I started using it at 60% and 30ms, from one moment to another nor with 100 and 100 it gets the slightest scratch. Is there any way that the laser can work well again or is it just worn out?
WhatsApp Image 2021-10-11 at 10.23.22 AM.jpeg
WhatsApp Image 2021-10-11 at 10.23.22 AM.jpeg (124.5 KiB) Viewed 1057 times
from working like this, I went on to do nothing in a single day
dav
Site Admin
Posts: 153
Joined: Sat Nov 21, 2020 4:00 am

Re: THE LASER DOES NOT ENGRAVE CORRECTLY

Post by dav »

It may be that the laser is damaged. Don’t worry, contact the customer service of the store where you purchased it, and you can get a brand new module; NEJE provides a 2-year free warranty; we will send you a brand new module from the nearest warehouse for replacement;
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